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cappa

Shipping & Refund Policy

Please read on the following:

Processing Time 

  • All orders are processed within 1-3 business days, excluding weekends and public holidays. Processing time for bespoke or custom items may extend up to 5-7 business days due to the intricate craftsmanship required.

Shipping methods & times

  • Standard Shipping: Orders typically arrive within 10-15 business days after processing. Delivery timelines may vary depending on the destination and carrier.  Please note that all our products are  handmade on demand, hence the  shipping length. 

  • Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or unforeseen circumstances.

Shipping Costs & International Shipping

  • Shipping costs are calculated based on the shipping method, destination, and order weight. Costs will be displayed at checkout before payment.

  • We currently are only shipping within Europe. 

Order Tracking

  • Once your order is shipped, we will send a confirmation email with a tracking number. You can use this number to monitor your shipment’s journey.

Delays

  • While we strive for timely deliveries, unexpected delays may occur due to weather, customs clearance, or other factors. We appreciate your understanding and patience in such cases.

  • For any shipping-related inquiries, please contact us at  atelier.cappa@gmail.com


Refund Policy

Eligibility for Returns

Your satisfaction is our priority at cappa. If you are not fully satisfied with your purchase, please review our refund policy below:
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  • Returns are accepted within 14 days of delivery. Items must be in unused, unworn condition and returned in their original packaging with all tags attached.  You must return it with original tags, receipt and in its original condition.

  • Items that show signs of wear, damage, or alteration will not be eligible for return or refund.

Exclusions

  • Custom or bespoke items are non-refundable as they are tailored to your specifications.

  • Sale or clearance items are considered final sale and are not eligible for return unless stated otherwise.

Return Process

  • To initiate a return, please contact our customer service team at  atelier.cappa@gmail.com with your order number and reason for return.

  • Once approved, you will receive instructions on how to ship the item back to us. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds 

  • Refunds will be issued to the original payment method within 7-10 business days of receiving and inspecting the returned item.

  • Please note that original shipping costs are non-refundable, except in cases where the return is due to an error on our part.
     

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